Using the Finesse REST APIs Coupled with the Finesse Notifications

Multiple Choice

Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can be accomplished? (Choose two.)

A) Add video calling capabilities to an existing application such as a CRM.
B) Add outbound call capabilities to an existing application such as a CRM.
C) Develop a secure monitoring application that captures the agent's states and dialog information of every agent in the contact center system.
D) Develop a fully functioning custom agent desktop that has call control, workflows, and client logging.
E) Develop a fully functioning custom agent desktop for chat, email, and SMS interactions including the content of the chat, email, and SMS.