You Should Perform Which Three Steps When Troubleshooting a Cisco

Multiple Choice

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three.)

A) Collect the thread dump for Cisco Unified CCX Engine
B) Check to see if the customer has installed any third party applications
C) Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
D) Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool
E) Talk to the customer about the deployment and usage pattern. F, Check the Cisco Unified CCX Serviceability Control Center