An Organization Wants to Collect an Account Number from a Customer

Multiple Choice

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record. Which product provides these capabilities at the lowest cost?

A) Cisco Unified IP IVR
B) Cisco Unified CCX Standard
C) Cisco Unified CCX Enterprise
D) Cisco Unified CCX Premium
E) Cisco Unified CCX Enhanced