In Cisco UCCE 10

Multiple Choice

In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

A) transfers a call to IVR as a part of IVR campaign
B) transfers a call to IVR or Non-IVR for Answering machine or abandon calls
C) controls a percentage of agents to be used in a campaign skill group
D) reserves agents for specific outbound campaign
E) enables and disables skill group for an outbound campaign