Multiple Choice
Which two descriptions of the customer journey are true? (Choose two.)
A) The customer journey has eight phases to deliver business outcomes.
B) It spans the spectrum from business vision to value realization.
C) It is a business-centric view of the customer business.
D) It is an IT-centric view of their business needs.
E) It starts with the customer's technology vision.
Correct Answer:
Verified
Correct Answer:
Verified
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