You Are a Customer Success Manager and Have Just Been

Multiple Choice

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

A) Engage with the account team to understand the expansion opportunities
B) Perform a deep analysis of all the sales orders to the past 24 months
C) Build an understanding of your customer's business and market trends and priorities
D) Speak the internal contacts to understand the customer sentiment and outstanding escalations