Multiple Choice
Which two statements about customer journey mapping are true? (Choose two.)
A) It helps you to identify how to re-engineer existing business processes to support the target state of the business.
B) It helps you to identify the customer organization model.
C) It describes the business value chain.
D) it helps you to identify the required new business processes and capabilities to support the target state of the business.
E) It provides all the details necessary for a cost breakdown regarding the customer project implementation.
Correct Answer:
Verified
Correct Answer:
Verified
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