Multiple Choice
Which one of the following is the BEST definition of the term service management?
A) A set of specialized organizational capabilities for providing value to customers in the form of services
B) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C) The management of functions within an organization to perform certain activities
D) Units of organizations with roles to perform certain activities
Correct Answer:
Verified
Correct Answer:
Verified
Q470: What takes place in the "Did we
Q471: What is the Service Pipeline?<br>A) All services
Q472: What is the BEST description of an
Q473: Which one of the following is NOT
Q474: Match the following activities with the Deming
Q476: Which one of the following is the
Q477: Which process is responsible for sourcing and
Q478: Which of the following is the BEST
Q479: Which process would seek to understand levels
Q480: A process owner has been identified with