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    Information Technology Infrastructure Library (ITIL)
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    Exam 2: ITIL Foundation
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    The Multi-Level SLA' Is a Three-Layer Structure
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The Multi-Level SLA' Is a Three-Layer Structure

Question 60

Question 60

Multiple Choice

The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?


A) Customer level
B) Service level
C) Corporate level
D) Configuration level

Correct Answer:

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