Multiple Choice
Which of the following is the BEST definition of an Incident?
A) Loss of ability to operate to specification, or to deliver the required output
B) A change of state which has significance for the management of a Configuration Item or IT Service
C) A warning that a threshold has been reached, something has changed, or a failure has occurred
D) An unplanned interruption to an IT service or reduction in the quality of an IT service
Correct Answer:
Verified
Correct Answer:
Verified
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