Multiple Choice
Which of the following is the BEST definition of the term service management?
A) A set of specialized organizational capabilities for providing value to customers in the form of services
B) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C) The management of functions within an organization to perform certain activities
D) Units of organizations with roles to perform certain activities
Correct Answer:
Verified
Correct Answer:
Verified
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