A User Is Having Difficulty Using a Personal All-In-One Printer

Multiple Choice

A user is having difficulty using a personal all-in-one printer. When the user scans a single-page document in flatbed mode, the scan appears correctly; however, when using the printer's document feeder, the scan has a vertical line going across the page. Which of the following should a technician perform FIRST to resolve this issue?

A) Replace the printer's ADF.
B) Install a pickup roller replacement kit.
C) Clean the separation pad.
D) Use a microfiber cloth to clean the glass.