A User Contacts the Help Desk to Report the Internet

Multiple Choice

A user contacts the help desk to report the Internet is not working. Which of the following steps should the technician take NEXT?

A) Document possible reasons why the Internet is no longer working
B) Have the user perform a hard shutdown and a cold boot
C) Instruct the user to disconnect the Ethernet cable for 30 seconds
D) Ask questions and use available tools to clarify the issue