A User Reports a Complete Loss of Data

Multiple Choice

A user reports a complete loss of data. A technician determines the data was stored on an external drive, and the drive light is working properly. Which of the following steps should the technician perform NEXT?

A) Configure a temporarily drive and install backup software.
B) Reseat the memory, reboot the computer, and check the logs.
C) Replace the drive cable and run diagnostics on the drive.
D) Boot into BIOS and verify the onboard drive size and settings.