A Technician Arrives on Site to Find That Two Users

Multiple Choice

A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

A) Reinstall the application
B) Roll back the application to the earlier version
C) Clear the application cache
D) Update the OS of the smartphones