A Technician Repaired a Laptop for a Customer

Multiple Choice

A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?

A) Provide documentation of the repair to the customer
B) Allow the customer to voice concerns and post the story to social media later
C) Inform the customer the job is done and return to the office
D) Defend each step and why it was necessary