A Technician Is Working at a Help-Desk Form and Receives

Multiple Choice

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

A) Politely ask the user to call back
B) Ask another technician to take the call
C) Troubleshoot the issue for the user
D) Input the issue as a ticket and escalate to Tier 2
E) Put the user on hold and troubleshoot after the scheduled break