A Technician Is Working on a Desktop Computer That Is

Multiple Choice

A technician is working on a desktop computer that is not performing as expected. Program windows sometimes open and close without user intervention. Windows cannot check for OS updates, and some websites are not accessible. Which of the following tasks should the technician perform FIRST?

A) Roll back recent driver updates.
B) Replace the defective keyboard.
C) Reset all the settings in the Internet Options.
D) Unplug the Ethernet cable.