Multiple Choice
A technician was contacted regarding an issue affecting hundreds of users on a domain network. Which of the following would be MOST effective at remediating future issues through documentation?
A) Take personal notes for future reference.
B) Document the findings in the technician ticketing system.
C) Document the solution in a user-facing FAQ page.
D) Brief upper management in a meeting regarding the findings.
Correct Answer:
Verified
Correct Answer:
Verified
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