The IT Department Is Assisting with an Upgrade of the Third-Party

Multiple Choice

The IT department is assisting with an upgrade of the third-party software the payroll department uses to track time and create paychecks. When modifications were made three years ago, there were issues with the upgrade. Which of the following change management processes should the IT department use after scoping the change but before implementing the new version of the software?

A) Risk analysis
B) Managerial approvals
C) Economic feasibility
D) Software compatibility
E) Backout plan