A User Installed a New Company-Approved Application on a Windows

Multiple Choice

A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?

A) Contact the application vendor support staff for more information
B) Boot into safe mode, and then load the ERD and restore the most recent files
C) Boot the PC, run msconfig , check the safe boot box under the Boot tab, and then restart Boot the PC, run msconfig , check the safe boot box under the Boot tab, and then restart
D) Log in as an administrative user and determine if the problem persists