A Company Purchased a SaaS CRM Application

Multiple Choice

A company purchased a SaaS CRM application. The signed SLA meets year-round performance requirements. Three months after deployment, customers start reporting a slow application response time. System availability, connectivity, and proper functionality still meet the SLA. Which of the following is MOST likely the reason for the poor response time?

A) Incorrect business requirements are invalidating the testing results.
B) Bandwidth restrictions are causing poor performance.
C) The application version is causing compatibility issues.
D) Inadequate documentation is affecting the user interface.