A Business Is Demanding Faster IT Services Turnaround from Its

Multiple Choice

A business is demanding faster IT services turnaround from its IT groups. The current lead time between request and delivery is three weeks for a task that would take a competitor two days. An architect is asked to develop a solution to reduce the lead time of the request while ensuring adherence to the company policies. Which of the following is the BEST approach to achieve the stated objective?

A) Document the desired state, complete a root cause analysis, and execute the flow.
B) Revise the schedule, implement a waterfall methodology, and flatten the network.
C) Identify deficiencies, optimize change management, and automate the workflow.
D) Follow the company policies, execute the flow, and document results.