True/False
The willingness of a service provider to be prompt and helpful is known as the "responsiveness" dimension of service quality.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q58: Joseph Juran describes quality management as a
Q59: In which phase of the PDCA cycle
Q60: The ability of the service provider to
Q61: ISO 9004 is the global environmental quality
Q62: The basic quality tool which is used
Q64: A quality management approach based on understanding
Q65: The basic quality tool which involves graphical
Q66: The service quality dimension relating to caring
Q67: Comparing business results and accounting information is
Q68: The basic quality tool used to plot