Users Are Reporting Their Network Is Extremely Slow

Multiple Choice

Users are reporting their network is extremely slow. The technician discovers pings to external host have excessive response times. However, internal pings to printers and other PCs have acceptable response times. Which of the following steps should the technician take NEXT?

A) Determine if any network equipment was replaced recently
B) Verify malware has not disabled the users' PC firewalls
C) Replace users' network cables with known-good network cables
D) Power cycle the web server