A Network Administrator Frequently Needs to Assist Users with Troubleshooting

Multiple Choice

A network administrator frequently needs to assist users with troubleshooting network hardware remotely, but the users are non-technical and unfamiliar with network devices. Which of the following would BEST help the administrator and users during hands-on troubleshooting?

A) Logical diagrams
B) MDF documentation
C) Equipment labeling
D) Standard operating procedures