A User Reports Intermittent Performance Issues on a Segment of the Network

Multiple Choice

A user reports intermittent performance issues on a segment of the network. According to the troubleshooting methodology, which of the following steps should the technician do NEXT after collecting initial information from the customer?

A) Document findings, actions, and outcomes.
B) Establish a theory of probable cause.
C) Establish a plan of action to resolve the problem.
D) Duplicate the problem, if possible.