A Network Technician Receives a Report That the Company's Intranet

Multiple Choice

A network technician receives a report that the company's intranet web server is not responding. The technician verifies successful connectivity to the server via the ping and tracert commands. The technician also verifies the routers and switches are online and operational, and then runs Telnet to port 80 and receives a response. Which of the following troubleshooting steps should the technician perform NEXT?

A) Establish a plan to reset the company router.
B) Escalate the issue to the server administrator.
C) Duplicate the issue and continue testing.
D) Report that an issue was not identified.