A Systems Administrator Is Informed That Users Are Unable to Connect

Multiple Choice

A systems administrator is informed that users are unable to connect to the database. After investigating, the administrator determines the source of the problem and corrects the issue. Following up, the systems administrator informs the Chief Technology Officer (CTO) of the findings. Which of the following documents did the systems administrator provide to the CTO?

A) Service level agreement
B) Root cause analysis
C) Request for change
D) Acceptable use policy