A Contract Trainer Is Hired to Deliver a Business Writing

Multiple Choice

A contract trainer is hired to deliver a business writing class for an accounting department of a large organization. The terminal objective for the class is to decrease the amount of time workers spend writing the annual report. Which of the following shows how the trainer might BEST measure the group's improvement?

A) A trainer should attempt to measure performance on an objective service instead.
B) Ask the controller what percentage of improvement they think the organization will experience as a result of the training.
C) Create a pre-test and deliver it at the beginning of the class and again at the end of the class.
D) Create a post-class essay question and assign the essay as a final test of the group's writing improvement.