The Philosophical Leaders of the Quality Movement, Philip Crosby, W

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

A) Quality is free
B) Leadership from senior management
C) Customer focus
D) Total involvement of the workforce
E) Continuous improvement