Melissa, a New Employee at Epic Electronics, Is Required to Perform

Multiple Choice

Melissa, a new employee at Epic Electronics, is required to perform a variety of bookkeeping and clerical tasks at a workstation. Epic has training software on its workstations that can answer many of the questions she has about what to do on her new job, and how to do it. The software is so good that she rarely asks her supervisor for help. It even tracks the way Melissa performs certain tasks, and offers suggestions to improve her productivity. This software is an example of

A) the use of a technique called computer aided production (CAP) that is becoming increasingly important in high-tech industries.
B) the trend toward telecommuting.
C) the way businesses are using knowledge technology to move relevant information to the people who need it.
D) why mainframe computer systems are more efficient than network computer systems.