Mark, a Sales Rep with a Large Technology Company, Is

Multiple Choice

Mark, a sales rep with a large technology company, is celebrating today because he just closed a large deal, which means a sizeable commission. Even the finance department is thrilled because Mark used ________ to review the credit history of this customer to be sure the deal would be a profitable one for the company.

A) knowledge transfer
B) business intelligence
C) data processing
D) business process information