Essay
This question has two parts; be sure to answer both.
First, define span of control and contrast the two kinds of spans of control.
Second, imagine that you are the manager of the customer-service department for a book retailer, which has 40 CSRs (customer service representatives) on the phone lines at any given time during business hours. Can you be effective as a manager with such a wide span of control? Why or why not?
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