Jeanine, the Operations Manager of an Auto Dealership, Has Been

Multiple Choice

Jeanine, the operations manager of an auto dealership, has been redesigning operations. She feels there are many places where the dealership can cut costs to save money. One of these is all the "perks" for customers like free coffee, freshly popped popcorn, and a children's play area. Assume you are the general manager of the dealership (Jeanine's boss) and an advocate of the planning/control cycle, what would you do?

A) Have Jeanine create a plan on how the perks will stop being offered.
B) Have Jeanine make the change, compare sales and expenses after a period of time, and see if corrective action is necessary.
C) Demote Jeanine, as she does not understand the importance of customer service in selling cars.
D) Assign Jeanine to work with a salesperson on a Saturday and then report back.
E) Have Jeanine visit a competing dealership and see what they offer customers.