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    A Guide to Service Desk Concepts
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    Exam 3: The People Component: Service Desk Roles and Responsibilities
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    Skills That Are Specific to the Customer Service and Support
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Skills That Are Specific to the Customer Service and Support

Question 51

Question 51

True/False

Skills that are specific to the customer service and support industry, such as understanding the importance of meeting customers' needs and knowing how to manage their expectations, are considered part of customer service skills.

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