Multiple Choice
Problem solving is ____.
A) basically trouble-shooting a technical problem to resolve the issue and recording the solution in the ticket
B) randomly trying things to find an answer that quickly solves the issue and recording the solution in the ticket
C) searching a database of solutions to find resolutions and trying the easiest ones first
D) logically thinking and methodically determining the probable source of a problem and deciding on a solution
Correct Answer:
Verified
Correct Answer:
Verified
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