Which Is True

Multiple Choice

Which is true?

A) Service desk analysts are more productive in a dimly lit work area, as the levels of stress decrease.
B) A 2012 wellness study found that only 25% of responding customer service representatives work in organizations that have a formal wellness initiative in place.
C) Sometimes the physical layout of a service desk might be a result of how the service desk was formed, as some may have grown from small service desks, while others may be the result of mergers.
D) While well-designed service desks are important for employee morale, design doesn't really enhance the service desk's productivity or improve communication.