Which Is True About Telephones on a Service Desk

Multiple Choice

Which is true about telephones on a service desk?

A) If an analyst chooses to use a traditional telephone, it should be placed at a 45 degree angle on the side of the analyst.
B) The type and style of the telephone is just as important as its location on an analyst's desk.
C) Telephones place analysts at risk of acoustic shock, so analysts should strive to use wireless headsets.
D) Analysts who have to stretch or turn around to answer the telephone are at risk for a repetitive stress injury.