Multiple Choice
Which is a trend affecting how service desks are run?
A) Increasing complexity in number and types of support levels
B) Insourcing and less reliance on best practice frameworks
C) Multichannel and global support requirements
D) Less technically savvy customers
Correct Answer:
Verified
Correct Answer:
Verified
Q24: _ support is an effective way to
Q25: Because of the nature of the service
Q26: According to Frederick Herzberg, a behavioral scientist,
Q27: Completion<br>-In follow the _ support, companies establish
Q28: Completion<br>-Key events in a project, such as
Q30: Individuals in management must understand key project
Q31: Successful managers are able to focus on
Q32: Gartner defines _ as a work style
Q33: Which would best be used to illustrate
Q34: One benefit of a service desk career