Multiple Choice
When Web support sites are well-designed ____.
A) they allow service desks to provide free support for most issues
B) the Web-based contacts cost less than contacts involving analysts
C) the Web-based contacts cost more than contacts involving analysts
D) the Web-based contacts cost about the same as contacts involving analysts
Correct Answer:
Verified
Correct Answer:
Verified
Q57: Whether a company charges for support or
Q58: If a company pays for an analyst's
Q59: _ contributes to a successful service desk
Q60: Which is true about 24x7 support?<br>A)Service desk
Q61: All PMI certifications are based on _.<br>A)ITIL<br>B)ISO/IEC
Q62: Certification, coupled with _, is what is
Q63: With multichannel support, roles such as technical
Q64: Completion<br>-A(n) _ is a computer user's representation
Q65: Becoming certified typically guarantees an individual will
Q67: Completion<br>-An example of _ would be posing