Question 1

The question, "how satisfied are you with your work group?" was asked of five groups using a five-point scale where 1= very dissatisfied and 5 = very satisfied. Which group is most satisfied?

Accepted Answer

A)  Mean = 4.0; standard deviation = .60 
B)  Mean = 4.2; standard deviation = .65 
C)  Mean = 4.1; standard deviation = .65 
D)  Mean = 4.2; standard deviation = .90 
E)  Mean = 4.1; standard deviation = .80 B

Question 2

Quantitative measures of one group's behavior can be useful even without a comparison group.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is not important for OD practioners to address before collecting data from members of an organization?

Accepted Answer

A)  confidentiality of responses 
B)  plans on how to adopt the strategic plan 
C)  how much time and effort people must spend providing data 
D)  describe to members how they might benefit from the data feedback B

Question 4

Unobtrusive measures include archives and other company records.

Accepted Answer

A) True 
 B)False

Question 5

Observations can be particularly helpful in diagnosing

Accepted Answer

A)  organization structure 
B)  organizational control structures 
C)  interpersonal relations 
D)  performance appraisal systems

Question 6

Interview data can be collected and analyzed quickly.

Accepted Answer

A) True 
 B)False

Question 7

The OD practitioner should not share the entire purpose of data gathering with members of the organization.

Accepted Answer

A) True 
 B)False

Question 8

Describe the advantages and disadvantages of the various methods of data collection.

Accepted Answer

The answer of Describe the advantages and disadvantages of the...

Question 9

Force field analysis is a quantitative technique for analyzing data.

Accepted Answer

A) True 
 B)False

Question 10

The relationship between consultant and organization is often neglected in planning and executing diagnosis.

Accepted Answer

A) True 
 B)False

Question 11

Questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response categories.

Accepted Answer

A) True 
 B)False

Question 12

Under what conditions are quantitative tools useful in analyzing data? Qualitative tools?

Accepted Answer

The answer of Under what conditions are quantitative tools useful...

Question 13

A correlation coefficient clearly establishes cause and effect between two variables.

Accepted Answer

A) True 
 B)False

Question 14

Which method of gathering data is the most "objective"?

Accepted Answer

A)  questionnaires 
B)  interviews 
C)  unobtrusive measures 
D)  observation 
E)  all of the above are objective

Question 15

Questionnaires are often used because

Accepted Answer

A)  they can collect data from many people 
B)  data can be analyzed quickly 
C)  their meaning is clear 
D)  A and B 
E)  all of the above

Question 16

Unobtrusive measures provide a highly subjective view of how the organization functions.

Accepted Answer

A) True 
 B)False

Question 17

Which question does the OD practitioner ask when developing a diagnostic relationship?

Accepted Answer

A)  Who are you? 
B)  Why am I here? 
C)  How much am I paid? 
D)  Who has political clout? 
E)  all of the above

Question 18

Which is not a goal of data collection?

Accepted Answer

A)  to justify the presenting problem's importance 
B)  obtain valid information about organizational functioning 
C)  create and direct energy for change 
D)  help develop a collaborative, longer-term relationship

Question 19

Data analysis is usually guided by

Accepted Answer

A)  the client system 
B)  the organization 
C)  the conceptual model underlying diagnosis 
D)  the type of data collected 
E)  none of the above

Question 20

Establishing a "diagnostic relationship" refers to

Accepted Answer

A)  getting to know the client one-on-one 
B)  meeting organizational members regularly 
C)  clarifying expectations between relevant organizational members and the consultant 
D)  gathering data with organizational members.

Exam 7: Collecting and Analyzing Diagnostic Information

The question, "how satisfied are you with your work group?" was asked of five groups using a five-point scale where 1= very dissatisfied and 5 = very satisfied. Which group is most satisfied?

Quantitative measures of one group's behavior can be useful even without a comparison group.

Which of the following is not important for OD practioners to address before collecting data from members of an organization?

Unobtrusive measures include archives and other company records.

Observations can be particularly helpful in diagnosing

Interview data can be collected and analyzed quickly.

The OD practitioner should not share the entire purpose of data gathering with members of the organization.

Describe the advantages and disadvantages of the various methods of data collection.

Force field analysis is a quantitative technique for analyzing data.

The relationship between consultant and organization is often neglected in planning and executing diagnosis.

Questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response categories.

Under what conditions are quantitative tools useful in analyzing data? Qualitative tools?

A correlation coefficient clearly establishes cause and effect between two variables.

Which method of gathering data is the most "objective"?

Questionnaires are often used because

Unobtrusive measures provide a highly subjective view of how the organization functions.

Which question does the OD practitioner ask when developing a diagnostic relationship?

Which is not a goal of data collection?

Data analysis is usually guided by

Establishing a "diagnostic relationship" refers to