Zoe Runs a Flower Shop

Multiple Choice

Zoe runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Zoe has made changes to

A) feedback.
B) autonomy.
C) task significance.
D) skill variety.
E) task identity.