This Question Contains Multiple Parts; Be Sure to Answer Each

Essay

This question contains multiple parts; be sure to answer each.
First, explain the difference between motivating factors and hygiene factors in Herzberg's theory of motivation. Give examples of each, preferably from your own experience.
Next, imagine that you manage the customer-service department of Digital Media, a company that provides TV, telephone, and Internet service to households in the eastern part of your state. How would you use Herzberg's theory to motivate your crew of installation experts, who go to people's homes and set up their TV/phone/Internet service?