Multiple Choice
The ITIL process area that defines the services; describes the roles and responsibilities of those who pay for services; those who use the services; and those who provide the services; and defines the service quality, availability, and timeliness expectations is called:
A) IT service support.
B) IT service delivery.
C) IT service continuity.
D) IT service delivery
Correct Answer:
Verified
Correct Answer:
Verified
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