A "Customer-Back" Approach to Creating a Customer-Centric Organization Means

Multiple Choice

A "customer-back" approach to creating a customer-centric organization means:

A) focusing the organization's structure to develop responses to the customer's needs.
B) building a structure in which financial efficiency and the organization's priorities are aligned for efficient utilization.
C) identifying customer wants and aligning the organization priorities around those needs.
D) None of these is correct.