Charles Is a Customer Service Representative for a Home Improvement

Multiple Choice

Charles is a customer service representative for a home improvement store. He has creative ideas about how to increase customer satisfaction. Charles's talents will be most likely to be used in a firm that:

A) uses the induced strategic behavior form of internal corporate venturing.
B) uses the autonomous strategic behavior form of internal corporate venturing.
C) makes significant investment in research and development.
D) focuses on an acquisition strategy for gaining innovative ideas.