Multiple Choice
Which of the following best describes the purpose of an effective negative message?
A) To deliver the bad news
B) To deliver the bad news, to have the reader read and understand the message, to maintain goodwill, and to reduce further communication on the matter
C) To sugar coat the bad news
D) To make the reader feel happy despite of the bad news
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Effective apology letters provide excuses for the
Q3: What are three purposes for a negative
Q4: What should the opening paragraph of an
Q5: Which of the following is the most
Q6: In your business communication class, your instructor
Q8: Which of the following does not apply
Q9: How can you write effective negative messages
Q10: Formal business letters do not need to
Q11: Block formats letters convey a sense of
Q12: Which of the following applies to effective