Ben Goes to the Motor Vehicle Department to Renew His

Multiple Choice

Ben goes to the motor vehicle department to renew his drivers' license and has to wait in line to take a number, then when his number is called, he finds out which other line to stand in to get his picture taken. All this seems to be excessively formal and a needlessly complex example of the ______.

A) abuse of power
B) efficiency of bureaucracy
C) irrationality of rationality
D) engineering of annoyance