Which of the Following Is the First Step in Customer

Multiple Choice

Which of the following is the first step in customer value analysis?

A) Identify the major attributes and benefits that customers value.
B) Examine how customers in a specific segment rate the company's performance.
C) Assess the company's and competitors' performances on the different customer values against their rated importance.
D) Monitor customer values over time.
E) Assess the quantitative importance of the different attributes and benefits.